Terms and conditions

Please take your packaged device to your local post office (please refrain from taking it directly to the post box, as this may cause delays in the service). Please make sure you get a receipt with a bar code from the Post Office so you can track your parcel. When sending your device if you choose to include separate parts you are sending these at your own risk and we will not be held reasonable if these parts go missing before your package is delivered to us. Please ensure the parts are well-sealed and wrapped so nothing goes missing.

All orders include our Free Post Returns Service. Our Free Returns only cover the loss of items up to £500. If you will like to cover your item for more than £500, please select your courier to do so. Any goods shipped to you must be examined upon receipt. Please contact us immediately if you have received your item damaged by the courier. Once your device is repaired it will be posted out the same day via Royal Mail Tracked 24 Service.

The Post Office state that they aim to deliver Royal Mail Tracked 24 the next working day. However, in certain circumstances it may take up to 10 working days, please read Royal Mail’s Terms and Conditions. As we provide our freezing service we will not reimburse any additional shipping payments made by the customer. On the very rare, occasion the device is lost in the post, we will need a copy of the original receipt for the item to make a claim.

Payment can be made by Credit Card, Debit Card, or PayPal.

Prices are subject to change. Promotional items state the price and duration and such prices only apply at the time of the promotion. All prices are inclusive of VAT and delivery charges except otherwise stated.

No Fix, No Fee Policy – This does not cover all repairs, such as water damage and diagnostic. However, each case will be individually considered and a full refund will be handed out based on our discretion.

A few of our repairs are non-refundable, this includes liquid damage repairs and liquid damage-related repairs and diagnostics if you decide not to proceed with the repair.

All repairs except for the software-related, battery, and water-damaged devices come with a 3-month warranty. Battery-related repairs come with no warranty. This excludes faults relating to physical or accidental damage or if the device is opened whilst in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.

If you take your device to a 3rd party after it has been repaired by Quick2Fix this will void the warranty on your device. All software-related repairs will not be covered by our warranty.

The warranty only covers the original repair. For example, if you pay for a screen repair and the screen becomes faulty, you will be covered with a 3-month warranty (the screen won’t be fixed under the warranty if it has any scratches). If any additional faults occur that are not related to the original repair this will not be covered under warranty and will need to be paid for.

If your device is damaged beyond economical repair through our negligence or wilful misconduct, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to your device. You have sole responsibility for any data stored on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

When sending in a damaged device, our technicians will probably need to open up the device to either diagnose or repair it, this comes with an element of risk and may result in some minor damage to your device. We do everything possible to ensure this doesn’t happen, however, if it does happen and the damages are significant we will offer a replacement or repair. We will not be responsible for any damage or fault caused by a previous repair.

We aim to repair your device within 24-48 hours of receiving it. Although 99.3% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down. If for any reason your repair will take longer, you will be notified with the reason and the estimated completion date. If we need to order new parts, the repair process may be delayed. We will keep you updated throughout the whole process. Please be aware diagnostics may take longer than usual repairs as our trained technicians take time to look at every element of the device and check for faulty parts. Please be advised we cannot guarantee your device will be repaired after we diagnose the fault. 97% of devices that we diagnose are repaired.

With screen repairs on Samsung Devices, there is always a chance of the LCD breaking due to the glue needed to bond the glass to the LCD, we are one of the few repairers that offer just a glass repair, which in turn passes the savings on to the customer, however occasionally the LCD may break before this happens, we always notify the customer and the procedure about to happen and the chance of it breaking, and ask for permission to carry on, as we will not be liable for the cost of the replacement LCD.

Any time estimate for completion of the repair service, which may be given to you, is an estimate only and does not form any obligation under the terms of this agreement.

When you send your mobile device to us for a repair, it is rigorously tested by several different testers and departments, sometimes additional faults are found. If we find an additional fault with your mobile device we will send you an additional repair payment request via email. It is your decision if you choose to proceed or not. If you choose to go ahead with the repair, once we receive payment, your mobile device will be

passed back to our technicians to continue work, if you choose to decline, we will stop work and send the mobile device back as it is. If you have any queries about the additional repairs, please do not hesitate to get in touch with us.

Mobile devices that are sold as being waterproof are originally sealed in the manufacturer’s factory with special machines and special liquid-proof gaskets. When we repair a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialized equipment required. However, we always use grade A parts and use the best possible techniques.

Our trained testers and technicians always test the device on arrival and before it is dispatched. We test many different aspects of the device, including the buttons, vibration, sound, cameras, charging port, WIFI, speakers, signal, front screen, LCD, power settings, and much more, to ensure we don’t miss any faults and provide the best service possible.

Please ensure your data is wiped or backed up via your operating system before sending your device to us. Our repairs are done professionally but we cannot guarantee data will be on the device on return to you. We offer a data backup service but you will have to pay for it. Pin locks and passwords must be removed before you send your device to us. We advise that all sim and memory cards be taken off the device before sending them to us for repair.

If you wish to cancel your repair, you must do this before we commence any repairs. We will fully refund your order (minus postage) if the request is made before any repair commences. We aim to carry out your repair on the same day your device is received. We are unable to cancel any repair that has already commenced. We reserve the right to make changes to this website and terms and conditions. We operate a no-fix, no-fee policy.

As office hours are restricted during the weekend our service will be slower than usual and we may take longer to respond to emails and messages.

We aim to answer all emails and messages within 24 hours. This may be slightly longer if you email or message us during a Sunday or Bank Holiday. Please note, that messages left using our messaging app may result in a longer response time compared to emailing us directly at quick2fixuk@gmail.com.

This only covers customers who can provide a legitimate tracking code for the services we provide, your courier services are not included. This is up to the value of your device or £200, whichever is the cheapest amount, this will cover a like for like replacement of the handset/tablet sent in. The insurance is for when the device is in transit only. The insurance covers postal loss only. We will cover the loss of

your device only when it fails to be delivered and the courier company we have used confirms the item as lost. A lack of secure packaging can result in a claim being denied. We will not cover the loss of any device if the packaging has been tampered with. We will also not cover damage that has occurred due to the postal handling process.

The diagnostic fee covers shipping costs only and will be deducted from any repair cost if you decide to go ahead with a repair.

We will attempt a re-repair on your mobile device twice after the initial repair. If after this, the mobile device is still faulty we will issue a refund (minus postage costs). We will need to see the mobile device and make sure it’s faulty before issuing a refund. This does not include diagnostic and water damage-related repairs.

Please note that if our packaging is checked out as an additional option, this is only available for 1 time being sent out and not multiple times, this service can be sent out additionally if it is checked out once again.